Club Manager job description
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What does a Club Manager do?
The Club Manager is responsible for overseeing the daily operations of the club, ensuring excellent member satisfaction, and driving revenue growth. This role plays a pivotal part in maintaining a high-quality environment and leading a team to achieve the club's business objectives.
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What are the Key Responsibilities of Club Manager
- Supervise daily operations and ensure the club runs smoothly.
- Manage staff recruitment, training, and performance evaluations.
- Develop and implement marketing strategies to attract new members.
- Oversee budgeting, financial reporting, and allocation of club resources.
- Ensure top-notch customer service and handle member inquiries or complaints.
- Coordinate events and activities to enhance member engagement.
- Maintain the club facility, ensuring it meets health and safety standards.
What are the Skills and Requirements for a Club Manager?
- Strong leadership and management skills.
- Excellent organizational and multitasking abilities.
- Proficient in club management software and budgeting tools.
- Exceptional interpersonal and communication skills.
- Ability to develop and execute strategic plans.
What are the KPIs to track for Club Manager?
The Club Manager's performance is evaluated based on member retention rates, revenue growth, staff performance, and the successful execution of club events and activities.
Member Retention
Maintain or improve member retention rates through exceptional service and engagement.
Revenue Growth
Achieve targeted revenue increases and manage costs effectively.
Event Success
Successful planning and execution of club events and programs.
Reports to
Regional Manager
Collaborates with
Marketing Team, Finance Department
Leads
Club Staff, Events Coordinator
Are any specific tools or software required for the Club Manager role?
- Club Management Software
- Microsoft Office Suite
- Budgeting Tools
What is the qualification of Club Manager?
Bachelor's degree in Business Administration, Hospitality, or a related field; 3-5 years of experience in club management or hospitality.
