Service Engineer job description
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What does a Service Engineer do?
The Service Engineer is responsible for maintaining and repairing machinery and equipment to ensure optimal performance and minimize downtime. This role supports operational efficiency and customer satisfaction by delivering timely and high-quality technical services.
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What are the Key Responsibilities of Service Engineer
- Perform routine maintenance and repairs on equipment.
- Diagnose and resolve technical issues in a timely manner.
- Install, configure, and test new equipment.
- Provide technical support and training to customers and staff.
- Maintain documentations of repairs and maintenance schedules.
- Collaborate with engineering teams to improve product designs.
- Ensure compliance with safety and regulatory standards.
What are the Skills and Requirements for a Service Engineer?
- Strong troubleshooting and problem-solving skills.
- Proficient in technical and mechanical repair techniques.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- Proficiency with diagnostic tools and equipment.
What are the KPIs to track for Service Engineer?
Service Engineers are evaluated based on the efficiency of repairs, customer satisfaction ratings, and adherence to service schedules, contributing to the overall reliability and safety of equipment operations.
Repair Efficiency
Minimize downtime through solutions.
Customer Satisfaction
Achieve high service feedback ratings.
Compliance
Adherence to safety and service standards.
Reports to
Field Service Manager
Collaborates with
Engineering and Sales Teams
Leads
Junior Service Technicians
Are any specific tools or software required for the Service Engineer role?
- Diagnostic Software
- Calibration Tools
- Field Service Management Software
What is the qualification of Service Engineer?
Associate degree in Engineering or related field, with 3-5 years of experience in equipment maintenance and repair.
