Alarm Technician job description
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What does a Alarm Technician do?
The Alarm Technician is vital in ensuring the safety and security of company clients by installing, maintaining, and troubleshooting alarm systems. This position directly contributes to customer satisfaction and trust by delivering reliable security solutions and exceptional service.
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What are the Key Responsibilities of Alarm Technician
- Install and configure alarm systems according to client specifications.
- Conduct routine maintenance and inspections of alarm systems.
- Troubleshoot and repair malfunctioning security systems.
- Provide technical support and training to clients on system usage.
- Maintain accurate records of installations and service requests.
- Ensure compliance with industry standards and regulations.
- Collaborate with clients to design customized security solutions.
- Respond promptly to emergency service requests.
What are the Skills and Requirements for a Alarm Technician?
- Strong understanding of electronic security systems and components.
- Proficient in the use of diagnostic tools and equipment.
- Excellent problem-solving and technical troubleshooting skills.
- Effective communication and customer service abilities.
- Ability to interpret technical diagrams and manuals.
What are the KPIs to track for Alarm Technician?
The Alarm Technician's performance is evaluated based on the accuracy of installations, timeliness of service responses, system reliability, and customer satisfaction ratings.
Installation Accuracy
Ensure systems are installed and configured correctly, minimizing issues.
Response Time
Quick resolution and response to service inquiries and emergencies.
Customer Satisfaction
Maintain high satisfaction ratings from clients post-service interaction.
Reports to
Senior Security Manager
Collaborates with
Security Consultants, Customer Service Team
Leads
Junior Technicians
Are any specific tools or software required for the Alarm Technician role?
- Multimeter
- Screwdrivers
- Alarm Testers
- Ladders
- Cable Strippers
What is the qualification of Alarm Technician?
High school diploma or equivalent; Technical certification in electronics or security systems preferred; Relevant experience in security system installation and maintenance.
