Bagger job description
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What does a Bagger do?
The Bagger contributes to efficient customer service by packing goods and ensuring that items are bagged securely and appropriately. This role enhances the shopping experience by assisting with correct packing and providing support to cashiers and other staff as necessary.
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What are the Key Responsibilities of Bagger
- Pack customers' purchases quickly and efficiently into bags.
- Ensure items are packed according to size, weight, and breakability.
- Assist customers by carrying bags to their vehicles if needed.
- Maintain a clean and organized bagging area.
- Assist cashiers by keeping supplies such as receipt paper stocked.
- Learn and apply store policies regarding returns and exchanges.
- Provide excellent customer service and address customer inquiries politely.
What are the Skills and Requirements for a Bagger?
- Attention to detail and organization skills.
- Ability to work in a fast-paced environment.
- Good communication and customer service skills.
- Ability to lift and carry heavy items.
- Basic knowledge of the store layout and products.
What are the KPIs to track for Bagger?
Baggers are evaluated based on the speed and accuracy of bagging, customer service quality, and maintenance of a clean workspace. They are expected to handle customer items with care and ensure efficient packing practices.
Packing Efficiency
Accurate and fast packing of customers' items.
Workspace Tidiness
Maintaining a clean and organized bagging area.
Customer Satisfaction
Positive feedback from customers regarding service.
Reports to
Store Manager
Collaborates with
Cashiers, Floor Staff
Leads
Are any specific tools or software required for the Bagger role?
- Bagging Hook
- Grocery Cart
- Plastic/Paper Bags
What is the qualification of Bagger?
High school diploma or equivalent; no specific experience required, but previous retail or customer service experience is beneficial.
