Ticket Seller job description
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What does a Ticket Seller do?
The Ticket Seller is responsible for managing sales of tickets for events or transportation. This position is critical in ensuring smooth transactions and customer satisfaction, directly impacting the company's operational efficacy and customer loyalty.
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What are the Key Responsibilities of Ticket Seller
- Process sales transactions swiftly and accurately.
- Provide excellent customer service and handle inquiries.
- Maintain an efficient and organized ticketing area.
- Record daily sales and reconcile cash drawers.
- Promote available ticket options and upsell where possible.
- Assist in resolving ticketing-related customer issues.
- Stay informed about upcoming event or transport schedules.
- Maintain and update ticketing information databases.
What are the Skills and Requirements for a Ticket Seller?
- Strong numerical and cash handling skills.
- Excellent verbal communication skills.
- Ability to work under pressure and manage queues.
- Proficient in using point-of-sale systems.
- Good organizational skills.
What are the KPIs to track for Ticket Seller?
The Ticket Seller's performance is evaluated through transaction accuracy, customer satisfaction, and adherence to sales targets, impacting overall business operations and customer service experiences.
Transaction Accuracy
Ensure high accuracy rate in processing sales.
Customer Satisfaction
Achieve positive customer feedback and repeat business.
Sales Targets
Meeting or exceeding set sales goals.
Reports to
Ticketing Supervisor
Collaborates with
Event Coordinators, Customer Service Team
Leads
N/A
Are any specific tools or software required for the Ticket Seller role?
- Point-of-Sale Systems
- Microsoft Office Suite
What is the qualification of Ticket Seller?
High school diploma or equivalent; prior experience in sales or customer service is advantageous.
