Coffee Shop Manager job description
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What does a Coffee Shop Manager do?
The Coffee Shop Manager plays a central role in ensuring the smooth operations of the coffee shop, providing excellent customer service, and maximizing business performance. This position is key to driving sales growth and ensuring a high standard of quality across all aspects of service.
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What are the Key Responsibilities of Coffee Shop Manager
- Manage daily operations of the coffee shop to provide a seamless customer experience.
- Hire, train, and supervise staff to maintain efficiency and service standards.
- Ensure compliance with health and safety regulations.
- Develop marketing strategies to attract more customers and increase sales.
- Monitor inventory levels and order supplies as needed.
- Oversee cash handling and financial transactions.
- Address customer complaints and ensure resolution.
- Conduct regular staff meetings to update on procedures and goals.
What are the Skills and Requirements for a Coffee Shop Manager?
- Strong leadership and management skills.
- Excellent communication and conflict resolution abilities.
- Ability to manage time effectively under pressure.
- Basic accounting skills for handling financial tasks.
- Knowledge of health and safety regulations.
- Customer service orientation.
What are the KPIs to track for Coffee Shop Manager?
The Coffee Shop Manager is evaluated on customer satisfaction, profitability, employee retention, and adherence to shop standards and policies.
Customer Satisfaction
Maintain or improve customer satisfaction scores from feedback and surveys.
Sales Growth
Increase in daily and monthly sales figures.
Staff Retention
Reduction in staff turnover rates.
Reports to
Area Manager
Collaborates with
Suppliers, Marketing Team
Leads
Baristas, Assistant Manager
Are any specific tools or software required for the Coffee Shop Manager role?
- POS systems
- Inventory management software
What is the qualification of Coffee Shop Manager?
High school diploma or equivalent; 3-5 years of experience in retail or food service management preferred.
