Auto Damage Appraiser job description
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What does a Auto Damage Appraiser do?
The Auto Damage Appraiser evaluates the extent of vehicular damage to determine repair costs, playing a crucial role in the insurance claims process. This position is key in ensuring fair compensation for policyholders while maintaining company standards.
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What are the Key Responsibilities of Auto Damage Appraiser
- Inspect damaged vehicles to assess repair costs.
- Create itemized repair estimates based on guidelines.
- Communicate estimates and findings with claimants and repair shops.
- Ensure compliance of repair procedures with insurance regulations.
- Document damage through photographs and detailed reports.
- Collaborate with insurance adjusters and repair facilities.
- Negotiate repair costs with body shops.
What are the Skills and Requirements for a Auto Damage Appraiser?
- Strong knowledge of automotive repair processes.
- Proficient in appraisal software such as Audatex or CCC ONE.
- Excellent communication and negotiation skills.
- Attention to detail in evaluation and documentation.
What are the KPIs to track for Auto Damage Appraiser?
Performance is measured by accuracy in damage assessments, timely completion of appraisals, client satisfaction levels, and adherence to company and regulatory standards.
Accuracy
Precision in damage assessments and repair estimates.
Timeliness
Prompt completion of appraisals within defined timeframes.
Client Satisfaction
Ensure high levels of policyholder satisfaction through transparent communication.
Reports to
Claims Manager
Collaborates with
Insurance Adjusters, Repair Shop Personnel
Leads
None
Are any specific tools or software required for the Auto Damage Appraiser role?
- Audatex
- CCC ONE
- Mitchell Cloud Estimating
- Digital Cameras
What is the qualification of Auto Damage Appraiser?
Associate degree in Automotive Technology or related field; 2-4 years experience in automotive appraisal or repair.
