Support Worker job description
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What does a Support Worker do?
The Support Worker plays a crucial role in assisting individuals with disabilities or health issues to lead independent and fulfilling lives. Through direct care and support, this position enhances the quality of life for clients and aligns with the organization's mission of compassionate care.
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What are the Key Responsibilities of Support Worker
- Provide direct care and assistance with daily activities.
- Support the emotional and social needs of clients.
- Implement care plans and ensure compliance with health & safety standards.
- Assist with medication management under proper guidance.
- Record and report any changes in clients' conditions.
- Collaborate with healthcare professionals and family members.
- Participate in ongoing training and development programs.
What are the Skills and Requirements for a Support Worker?
- Empathy and strong communication skills.
- Problem-solving and adaptability.
- Basic first aid and CPR certification.
- Observational skills to assess client needs.
- Ability to work independently and as part of a team.
What are the KPIs to track for Support Worker?
Support Workers are evaluated on improving client satisfaction, adherence to care plans, timely incident reporting, and maintaining high standards of care delivery.
Client Satisfaction
Enhance client satisfaction through personalized care.
Care Plan Adherence
Strict adherence to detailed care plans.
Incident Reporting
Timely reporting and documentation of incidents.
Reports to
Senior Support Manager
Collaborates with
Healthcare Teams, Family Members
Leads
Volunteers or Junior Support Assistants
Are any specific tools or software required for the Support Worker role?
- Care management software
- Communication aids
What is the qualification of Support Worker?
A high school diploma or equivalent; prior experience in a care or support role is beneficial. Certificates in care work are preferred.
