Universal Banker job description
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What does a Universal Banker do?
The Universal Banker serves a crucial role in both retail banking and customer relationship management by acting as a single point of service for the bank's customers. This position enhances client satisfaction and loyalty through personalized banking services and financial advice.
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What are the Key Responsibilities of Universal Banker
- Provide comprehensive customer service for banking products and services.
- Assist clients with account management, including opening and closing accounts.
- Process transactions, such as deposits and withdrawals, efficiently.
- Identify customer needs and recommend appropriate banking solutions.
- Cross-sell bank products and services to meet customer goals.
- Maintain thorough knowledge of banking products and policies.
- Ensure compliance with all regulatory requirements and bank policies.
- Resolve customer issues and escalate complex matters as needed.
- Develop and maintain strong customer relationships.
- Participate in branch sales initiatives and promotions.
What are the Skills and Requirements for a Universal Banker?
- Strong understanding of banking services and financial products.
- Proficiency in using banking software and systems, such as FIS or Fiserv.
- Excellent customer service and relationship-building skills.
- Good analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
What are the KPIs to track for Universal Banker?
The Universal Banker's performance is evaluated based on customer satisfaction scores, the achievement of sales targets for banking products, and adherence to compliance and regulatory standards.
Customer Satisfaction
High customer satisfaction ratings and feedback.
Sales Targets
Achievement of selling banking products and services.
Compliance
Adherence to regulatory and policy standards to minimize errors.
Reports to
Branch Manager
Collaborates with
Bank Tellers, Loan Officers
Leads
Does not lead a team directly but provides guidance to junior tellers as needed.
Are any specific tools or software required for the Universal Banker role?
- FIS
- Fiserv
- Microsoft Office Suite
What is the qualification of Universal Banker?
Bachelor's degree in Finance, Business Administration, or related field; with 2-3 years of experience in a banking or financial services role.
