Public Area Attendant job description
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What does a Public Area Attendant do?
The Public Area Attendant ensures the cleanliness and maintenance of a hotel's public spaces, directly contributing to guest satisfaction and comfort. This role is crucial for creating a welcoming atmosphere by maintaining high standards of cleanliness in common areas.
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What are the Key Responsibilities of Public Area Attendant
- Clean and maintain lobbies, hallways, restrooms, and other public areas.
- Respond to guest requests promptly and courteously.
- Replenish supplies in restrooms and other public use areas.
- Report maintenance issues to management promptly.
- Assist with setting up rooms for events or meetings.
- Follow safety guidelines and protocols for cleaning products and equipment.
- Coordinate with the housekeeping team for comprehensive cleaning services.
What are the Skills and Requirements for a Public Area Attendant?
- Attention to detail to ensure cleanliness standards.
- Ability to work independently and as part of a team.
- Good communication skills for interacting with guests and staff.
- Physical stamina for long hours of standing and lifting.
- Time management to complete tasks efficiently.
What are the KPIs to track for Public Area Attendant?
The Public Area Attendant's effectiveness is evaluated by the consistency and quality of cleanliness in public areas, guest feedback and satisfaction ratings, and timely reporting and resolution of maintenance issues.
Cleanliness
Maintaining high cleanliness standards in all public areas.
Guest Satisfaction
Positive feedback from guests regarding public area upkeep.
Maintenance Reporting
Prompt and accurate reporting of maintenance issues.
Reports to
Housekeeping Supervisor
Collaborates with
Housekeeping Team
Leads
N/A
Are any specific tools or software required for the Public Area Attendant role?
- Vacuum Cleaners
- Mops and Brushes
- Cleaning Detergents
- Polishing Equipment
What is the qualification of Public Area Attendant?
High school diploma or equivalent preferred, with experience in a similar role in hospitality.
