Case Manager job description
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What does a Case Manager do?
The Case Manager plays a vital role in managing clients' care plans, ensuring they receive comprehensive support services to meet their needs. This position requires coordination across multiple departments to align resources and facilitate access to essential healthcare and social services.
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What are the Key Responsibilities of Case Manager
- Assess clients' needs and develop individualized care plans.
- Coordinate with service providers to deliver appropriate care.
- Monitor and document client progress, adjusting plans as necessary.
- Advocate for clients to access additional resources and support.
- Maintain up-to-date client records and documentation.
- Facilitate communication between clients, families, and service providers.
- Conduct home visits or meet clients in community settings.
- Provide crisis intervention and supportive counseling when needed.
- Collaborate with multidisciplinary teams for effective case management.
What are the Skills and Requirements for a Case Manager?
- Strong understanding of case management principles and practices.
- Excellent organizational and time management skills.
- Proficient in documentation and record-keeping.
- Empathetic and client-focused with strong communication skills.
What are the KPIs to track for Case Manager?
The Case Manager's performance is evaluated based on timely and effective service delivery, client satisfaction and engagement, successful client outcomes, and efficient coordination of multi-disciplinary resources.
Service Delivery
Timeliness and efficiency in service provision.
Client Satisfaction
High levels of client and family satisfaction.
Client Outcomes
Achievement of client-specific goals.
Reports to
Program Director
Collaborates with
Social Workers, Medical Professionals
Leads
Support Staff
Are any specific tools or software required for the Case Manager role?
- Case Management Software
- Microsoft Office Suite
- Electronic Health Records (EHR) systems
What is the qualification of Case Manager?
Bachelor's degree in Social Work, Nursing, or related field; licensed and experienced in case management or healthcare coordination.
