Optical Technician job description
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What does a Optical Technician do?
The Optical Technician is responsible for crafting and fitting optical lenses and frames, ensuring precision in lens production, and maintaining high standards of quality. This role is vital for enhancing customer satisfaction by providing precise and well-fitted eyewear solutions.
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What are the Key Responsibilities of Optical Technician
- Fabricate optical lenses according to prescriptions received.
- Inspect lenses for adherence to specified standards and corrections.
- Fit frames and ensure compatibility with lenses.
- Perform repairs and adjustments to eyewear as needed.
- Keep detailed records of customer prescriptions and orders.
- Maintain and calibrate optical equipment regularly.
- Ensure compliance with health and safety regulations in the lab.
- Assist customers in selecting the right eyewear based on their needs.
- Train new technicians on equipment use and safety standards.
What are the Skills and Requirements for a Optical Technician?
- Strong understanding of lens manufacturing and frame fitting.
- Proficiency in operating optical equipment such as lensometers.
- Detail-oriented with a keen sense for quality control.
- Excellent customer service skills to assist customers with their needs.
- Ability to perform minor repairs and adjustments accurately.
What are the KPIs to track for Optical Technician?
The Optical Technician's success is measured through precise lens production, timely delivery of eyewear, high customer satisfaction, and efficient handling of repairs, minimizing errors and ensuring adherence to safety standards.
Lens Accuracy
Achieving precise calibration and adherence to prescription requirements.
Customer Satisfaction
High levels of customer service in fitting and consulting on eyewear.
Turnaround Time
Efficient completion of orders and repairs within set deadlines.
Reports to
Optical Lab Manager
Collaborates with
Optometrists, Sales Associates
Leads
New Optical Technicians
Are any specific tools or software required for the Optical Technician role?
- Lensometer
- Edger
- Polisher
- UV Curing Machine
What is the qualification of Optical Technician?
Diploma or Certification in Optics or related field, with 2-3 years of experience in an optical lab setting.
