Showroom Manager job description
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What does a Showroom Manager do?
The Showroom Manager is responsible for overseeing the daily operations of a retail showroom, ensuring high levels of customer satisfaction and driving sales performance. This role is vital in enhancing the customer shopping experience and achieving the company's retail objectives.
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What are the Key Responsibilities of Showroom Manager
- Manage and motivate the showroom team to meet sales targets.
- Ensure the showroom is visually merchandised to a high standard.
- Monitor customer preferences to determine focus of sales efforts.
- Address customer inquiries and resolve complaints effectively.
- Maintain inventory levels and order new products as needed.
- Collaborate with marketing teams on promotions and events.
- Implement sales and service strategies to improve performance.
- Conduct regular staff training sessions to enhance team skills.
What are the Skills and Requirements for a Showroom Manager?
- Strong leadership and team management skills.
- Excellent communication and customer service skills.
- Ability to analyze sales reports and sales performance metrics.
- Proficient in retail management software.
- Attention to visual details for effective merchandising.
What are the KPIs to track for Showroom Manager?
The Showroom Manager's performance is measured by sales growth, customer satisfaction scores, efficient inventory management, and successful display and promotional strategies.
Sales Growth
Increase in showroom sales performance.
Customer Satisfaction
Improvement in customer feedback and satisfaction metrics.
Inventory Management
Efficiency in inventory turnover and stock availability.
Reports to
Retail Operations Manager
Collaborates with
Marketing Department, Inventory Specialists
Leads
Sales Associates
Are any specific tools or software required for the Showroom Manager role?
- Retail management software
- Point of Sale (POS) systems
- Inventory tracking tools
What is the qualification of Showroom Manager?
Bachelor's degree in Business Administration, Retail Management, or equivalent experience with 3-5 years in retail leadership roles.
