Direct Care Counselor job description
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What does a Direct Care Counselor do?
A Direct Care Counselor provides frontline support and care to individuals in need, typically in communal or residential settings. This role is pivotal in promoting the well-being and development of clients through guidance, support, and supervision.
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What are the Key Responsibilities of Direct Care Counselor
- Assist clients with daily living activities, ensuring comfort and safety.
- Implement care plans and therapeutic interventions.
- Provide emotional and social support to clients.
- Monitor and document client progress and behaviors.
- Communicate effectively with clients, families, and healthcare professionals.
- Facilitate group activities and encourage client participation.
- Manage crisis situations with appropriate interventions.
- Ensure a clean and secure environment for clients.
- Participate in team meetings and training sessions.
- Advocate for the needs and rights of clients.
What are the Skills and Requirements for a Direct Care Counselor?
- Compassionate and patient demeanor.
- Strong communication and interpersonal skills.
- Capability to work in a team-oriented environment.
- Attention to detail and ability to document accurately.
- Problem-solving skills in crisis situations.
- Understanding of basic healthcare procedures.
- Ability to manage emotional and physical demands of the job.
What are the KPIs to track for Direct Care Counselor?
The effectiveness of a Direct Care Counselor is measured by client satisfaction, adherence to care plans, successful client outcomes, and accurate documentation and reporting of client progress.
Client Satisfaction
Maintaining high levels of satisfaction and comfort for clients.
Adherence to Care Plans
Implementation of prescribed plans and interventions.
Documentation Accuracy
Detailed and precise client progress and activity reports.
Reports to
Program Manager
Collaborates with
Healthcare Providers, Social Workers
Leads
Direct Support Staff
Are any specific tools or software required for the Direct Care Counselor role?
- Electronic Health Records (EHR)
- Crisis Management Tools
What is the qualification of Direct Care Counselor?
High School Diploma or equivalent; experience in a related field is preferred.
