Network Support Engineer job description
Get a professionally crafted Network Support Engineer Job Description Template to save time and attract the right candidates. Our template is tailored for clarity, consistency, and ease of customization, helping you create job descriptions that stand out to top talent.
Need a template?
Download Template
Hiring for this role?
Source Candidate Faster
What does a Network Support Engineer do?
The Network Support Engineer ensures optimal performance, security, and reliability of the company's data networks. This role is critical in maintaining seamless connectivity and minimizing downtime, thereby supporting organizational productivity and technological advancements.
Write effective job descriptions in minutes with our free templates, designed to attract top talent.
Professionally crafted templates
Editable and easy to customize
Proven to save time
What are the Key Responsibilities of Network Support Engineer
- Monitor performance of network systems to identify and resolve issues.
- Configure and install network hardware and software.
- Maintain system security by routinely conducting system updates and backups.
- Troubleshoot network and connectivity problems with minimal downtime.
- Coordinate and work with vendors and service providers.
- Document network configurations and changes.
- Provide technical support to end-users and troubleshoot any network-related issues.
What are the Skills and Requirements for a Network Support Engineer?
- Proficient with networking protocols and services like TCP/IP, DNS, and DHCP.
- Experience with configuring routers, switches, and firewalls.
- Strong analytical and problem-solving skills.
- Ability to work independently and part of a team.
- Effective communication and documentation skills.
What are the KPIs to track for Network Support Engineer?
The Network Support Engineer's performance is evaluated through network uptime, response time to incidents, system security, and adherence to support SLA agreements.
Network Uptime
Maintain high levels of network uptime and availability.
Incident Response
Timely resolution of network issues as per SLA.
Security Patches
Regular updates and maintenance of network security protocols.
Reports to
Network Operations Manager
Collaborates with
IT Support Team, System Administrators
Leads
Junior Network Technicians
Are any specific tools or software required for the Network Support Engineer role?
- Cisco IOS
- Wireshark
- Nagios
- SolarWinds
What is the qualification of Network Support Engineer?
Bachelor’s degree in Computer Science, Information Technology, or a related field; 3-5 years of experience in network support or a similar role.
