Front Desk Representative job description
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What does a Front Desk Representative do?
The Front Desk Representative serves as the first point of contact for visitors and clients, ensuring a welcoming and efficient reception experience. This role is vital in maintaining the company's professional image by managing front desk operations and providing excellent customer service.
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What are the Key Responsibilities of Front Desk Representative
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person or department.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable with all necessary stationery and material (e.g., pens, forms).
- Provide basic information in-person or via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook).
- Order front office supplies and keep inventory of stock.
What are the Skills and Requirements for a Front Desk Representative?
- Excellent verbal communication skills.
- Strong organizational abilities with attention to detail.
- Proficiency in Microsoft Office Suite or similar software applications.
- Customer service orientation with a friendly demeanor.
What are the KPIs to track for Front Desk Representative?
The Front Desk Representative's performance is evaluated based on visitor satisfaction scores, efficiency in handling inquiries, accuracy of information provided to guests, timely distribution of mail/packages, and maintenance of a professional reception area environment.
Visitor Satisfaction
High satisfaction ratings from guest feedback surveys.
Inquiry Handling Efficiency
Quick response times to incoming calls/emails.
Reception Area Maintenance
Consistently tidy appearance of front desk space.
Reports to
Office Manager
Collaborates with
Administrative Staff
Leads
Are any specific tools or software required for the Front Desk Representative role?
- Microsoft Office Suite
What is the qualification of Front Desk Representative?
High school diploma or equivalent; previous experience in customer service or administrative roles preferred.
