The Front Desk Representative serves as the first point of contact for visitors and clients, ensuring a welcoming and efficient reception experience. This role is vital in maintaining the company's professional image by managing front desk operations and providing excellent customer service.
- Greet and welcome guests as soon as they arrive at the office.
- Direct visitors to the appropriate person or department.
- Answer, screen, and forward incoming phone calls.
- Ensure reception area is tidy and presentable with all necessary stationery and material (e.g., pens, forms).
- Provide basic information in-person or via phone/email.
- Receive, sort, and distribute daily mail/deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook).
- Order front office supplies and keep inventory of stock.
- Excellent verbal communication skills.
- Strong organizational abilities with attention to detail.
- Proficiency in Microsoft Office Suite or similar software applications.
- Customer service orientation with a friendly demeanor.
The Front Desk Representative's performance is evaluated based on visitor satisfaction scores, efficiency in handling inquiries, accuracy of information provided to guests, timely distribution of mail/packages, and maintenance of a professional reception area environment.
Visitor Satisfaction
High satisfaction ratings from guest feedback surveys.
Inquiry Handling Efficiency
Quick response times to incoming calls/emails.
Reception Area Maintenance
Consistently tidy appearance of front desk space.
Reports to
Office Manager
Collaborates with
Administrative Staff
Leads
- Microsoft Office Suite
High school diploma or equivalent; previous experience in customer service or administrative roles preferred.
