Lead Technician job description
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What does a Lead Technician do?
The Lead Technician is crucial for ensuring the smooth operation and maintenance of technical systems and equipment. This role supports company productivity by overseeing repair tasks, guiding junior technicians, and ensuring quality service delivery.
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What are the Key Responsibilities of Lead Technician
- Supervise and mentor a team of technicians.
- Diagnose and repair complex equipment malfunctions.
- Schedule and prioritize maintenance tasks.
- Ensure compliance with safety and operational standards.
- Maintain accurate records of service performed.
- Collaborate with engineers for system improvements.
- Prepare detailed reports on technical issues and resolutions.
What are the Skills and Requirements for a Lead Technician?
- Strong technical and troubleshooting skills.
- Proficiency with diagnostic tools and software.
- Excellent leadership and team management abilities.
- Effective communication and problem-solving skills.
- Ability to work under pressure and manage multiple tasks.
What are the KPIs to track for Lead Technician?
The Lead Technician's performance is gauged by the uptime of technical systems, adherence to repair timelines, and the overall efficiency and effectiveness of the technical team.
System Uptime
Maximizing equipment and system operational uptime.
Repair Timelines
Completion of repairs within set timeframes.
Team Efficiency
Enhancing the technical team's productivity and skill development.
Reports to
Technical Manager
Collaborates with
Engineering Team, Operations Team
Leads
Technician Team
Are any specific tools or software required for the Lead Technician role?
- Diagnostic software
- Multimeters
- Toolkits
- Calibration equipment
What is the qualification of Lead Technician?
Associate degree in Electronics or related field; 5 years of experience in technical maintenance and repair.
