HVAC Service Technician job description
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What does a HVAC Service Technician do?
The HVAC Service Technician is crucial in maintaining and ensuring the efficient operation of heating, ventilation, and air conditioning systems. This role contributes to customer satisfaction by performing regular maintenance, troubleshooting, and repairs to optimize system performance and reliability.
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What are the Key Responsibilities of HVAC Service Technician
- Conduct routine maintenance and inspections of HVAC systems.
- Diagnose and repair HVAC system malfunctions.
- Install new heating, cooling, and ventilation systems.
- Ensure compliance with all regulatory and safety standards.
- Provide excellent customer service by communicating effectively with clients about system performance and maintenance needs.
- Maintain accurate records of work performed and materials used.
- Recommend system upgrades and improvements.
- Stay updated on the latest HVAC technologies and techniques.
What are the Skills and Requirements for a HVAC Service Technician?
- Strong knowledge of HVAC systems and components.
- Proficiency in reading and interpreting technical manuals and diagrams.
- Ability to diagnose and repair mechanical and electronic components.
- Good physical condition and dexterity.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
What are the KPIs to track for HVAC Service Technician?
Performance is assessed through accurate diagnosis and repair rates, adherence to service schedules, customer satisfaction scores, and efficiency in repairs leading to minimal callbacks and reduced downtime.
Repair Accuracy
Achieve high first-time fix rates for HVAC system issues.
Customer Satisfaction
Maintain high customer satisfaction scores through reliable service.
Service Efficiency
Minimize the time taken to diagnose and repair systems, reducing downtime.
Reports to
HVAC Service Manager
Collaborates with
Dispatch Coordinators, Customer Service Representatives
Leads
Apprentice Technicians
Are any specific tools or software required for the HVAC Service Technician role?
- Multimeter
- Manometer
- Refrigerant Recovery Machines
- HVAC Diagnostic Tools
- Hand and Power Tools
What is the qualification of HVAC Service Technician?
Technical certification or diploma in HVAC technology; EPA certification required; 2-4 years of hands-on experience in HVAC maintenance and repair.
