Field Service Engineer job description
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What does a Field Service Engineer do?
The Field Service Engineer is essential in ensuring the proper installation, maintenance, and repair of company equipment at client sites. This role significantly contributes to customer satisfaction and operational efficiency by addressing technical issues and offering prompt on-site support.
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What are the Key Responsibilities of Field Service Engineer
- Install, maintain, and repair equipment on-site.
- Troubleshoot technical issues and provide solutions.
- Perform routine maintenance to ensure equipment functionality.
- Document service activities and customer interactions.
- Train clients on proper equipment use and safety procedures.
- Collaborate with technical support teams for complex issues.
- Ensure compliance with safety regulations during all service tasks.
- Build strong relationships with clients to enhance satisfaction.
What are the Skills and Requirements for a Field Service Engineer?
- Strong technical and mechanical aptitude.
- Proficiency with diagnostic tools and equipment.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal abilities.
- Ability to work independently in diverse environments.
- Customer-focused approach to service delivery.
What are the KPIs to track for Field Service Engineer?
The Field Service Engineer's performance is measured by timely resolution of service requests, uptime of customer equipment, and high client satisfaction levels through efficient service delivery and communication.
Service Request Resolution
Respond and resolve service requests within target timeframes.
Equipment Uptime
Maintain customer equipment uptime as per service level agreements.
Customer Satisfaction
Achieve high customer satisfaction scores post-service delivery.
Reports to
Field Service Manager
Collaborates with
Technical Support Team, Sales Team
Leads
Field Technicians
Are any specific tools or software required for the Field Service Engineer role?
- Multimeter
- Oscilloscope
- Soldering Iron
- Diagnostic Software
What is the qualification of Field Service Engineer?
Bachelor's degree in Engineering or related field; 2-4 years of experience in field service engineering preferred.
