Butler job description
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What does a Butler do?
The Butler is responsible for providing personalized and high-quality service to guests or household members, ensuring their comfort and satisfaction. This role is crucial in maintaining the smooth operation of a household or hospitality setting by managing daily activities and special requests.
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What are the Key Responsibilities of Butler
- Manage household staff and coordinate daily operations.
- Oversee dining arrangements, including table settings and meal service.
- Maintain inventory of supplies and manage procurement as needed.
- Assist with event planning and execution within the residence.
- Ensure cleanliness and organization of living spaces.
- Handle guest inquiries, requests, and complaints promptly.
What are the Skills and Requirements for a Butler?
- Excellent organizational skills with attention to detail.
- Strong communication skills for interacting with guests and staff.
- Ability to multitask effectively in a fast-paced environment.
- Discretion in handling confidential information.
What are the KPIs to track for Butler?
The Butler's performance is evaluated based on guest satisfaction levels, efficiency in managing household operations, timely completion of tasks, adherence to service standards, and ability to anticipate needs proactively while maintaining discretion at all times.
Guest Satisfaction
High levels of positive feedback from guests.
Operational Efficiency
Smooth coordination of daily activities without delays.
Service Standards
Consistent adherence to established protocols for quality service.
Reports to
Household Manager or Estate Owner
Collaborates with
Housekeeping Staff, Chefs/Cooks
Leads
Are any specific tools or software required for the Butler role?
- Inventory Management Software
What is the qualification of Butler?
Formal training in hospitality management or related field preferred; experience as a butler or similar role required.
