The Computer Technician is essential in maintaining and troubleshooting computer systems, ensuring smooth operation and minimal downtime. This role supports organizational efficiency by providing technical support and implementing solutions to hardware and software issues.
- Diagnose and resolve hardware and software issues.
- Install, configure, and maintain computer systems.
- Perform regular system updates and backups.
- Provide technical support to end-users via phone or in-person.
- Set up new workstations for employees.
- Maintain inventory of IT equipment.
- Strong knowledge of computer hardware components.
- Proficient in operating systems like Windows, macOS, Linux.
- Excellent problem-solving skills with attention to detail.
- Good communication skills for user support.
The Computer Technician's performance is evaluated based on the resolution time for technical issues, user satisfaction ratings from support services provided, adherence to maintenance schedules, and successful implementation of system upgrades without disruptions.
Issue Resolution Time
Average time taken to resolve technical problems.
User Satisfaction
Feedback scores from users on IT support services.
System Maintenance
Adherence to scheduled maintenance tasks
Reports to
IT Manager
Collaborates with
IT Support Team
Leads
- Microsoft Office Suite
- Remote Desktop Tools (e.g., TeamViewer)
Associate degree in Information Technology or related field; 2-3 years experience as a Computer Technician or similar role.
