Car Technician job description
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What does a Car Technician do?
The Car Technician is responsible for maintaining, diagnosing, and repairing a wide range of automotive issues on vehicles. This role is critical in ensuring the safety, functionality, and longevity of vehicles, contributing significantly to customer satisfaction and business reputation.
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What are the Key Responsibilities of Car Technician
- Perform routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
- Diagnose and fix mechanical and electrical issues with various vehicle systems.
- Utilize diagnostic tools to determine causes of malfunction and repair solutions.
- Conduct thorough inspections and provide detailed reports on vehicle condition and required repairs.
- Maintain accurate records of services performed and parts used.
- Collaborate with team members to ensure efficient workflow and customer service satisfaction.
- Stay updated on automotive technology advancements and repair techniques.
- Adhere to safety procedures and environmental regulations during all repair and maintenance tasks.
What are the Skills and Requirements for a Car Technician?
- Strong mechanical aptitude and technical skills.
- Proficiency in using automotive diagnostic tools and software.
- Problem-solving skills and attention to detail.
- Good communication skills to explain vehicle issues to customers.
- Ability to work collaboratively in a team environment.
What are the KPIs to track for Car Technician?
The Car Technician’s performance is measured by the accuracy of diagnostics, speed and efficiency of repairs, adherence to safety protocols, and customer feedback on service quality.
Diagnostics Accuracy
Achievement in correctly diagnosing vehicle issues on first inspection.
Repair Efficiency
Timely completion of repair and maintenance tasks.
Customer Satisfaction
Positive customer feedback and return visits for services.
Reports to
Service Manager
Collaborates with
Customer Service Advisors, Parts Department Staff
Leads
None
Are any specific tools or software required for the Car Technician role?
- OBD Scan Tools
- Brake Lathes
- Wheel Balancers
- Engine Hoists
What is the qualification of Car Technician?
High school diploma or equivalent; completion of a postsecondary program in automotive technology; ASE certification preferred; 2-4 years experience in auto repair and maintenance.
