Crisis Counselor job description
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What does a Crisis Counselor do?
The Crisis Counselor provides critical emotional support and intervention to individuals experiencing acute mental health crises. This role is essential in stabilizing emotions, offering resources, and guiding clients towards longer-term mental health solutions.
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What are the Key Responsibilities of Crisis Counselor
- Respond promptly to crisis hotline calls, texts, or in-person visits.
- Conduct risk assessments and develop safety plans for clients in crisis.
- Provide emotional support and crisis intervention to individuals in distress.
- Coordinate with emergency services when required for client safety.
- Maintain detailed records of client interactions and progress reports.
- Connect clients to appropriate mental health resources and services.
- Work within a multidisciplinary team to address complex client needs.
What are the Skills and Requirements for a Crisis Counselor?
- Strong communication and active listening skills.
- Ability to remain calm and composed under pressure.
- Empathy and compassion towards individuals in distress.
- Knowledge of mental health resources and referral systems.
- Competence in crisis intervention strategies.
What are the KPIs to track for Crisis Counselor?
The performance of the Crisis Counselor is measured through timely intervention in crisis situations, client satisfaction with support received, and successful navigation of clients to appropriate follow-up resources.
Client Interaction Timeliness
Respond promptly to crisis situations within predefined timeframes.
Client Satisfaction
High client satisfaction ratings through feedback and follow-up surveys.
Resource Navigation
Successfully refer clients to relevant resources for continued support.
Reports to
Crisis Services Coordinator
Collaborates with
Mental Health Professionals, Emergency Response Teams
Leads
Volunteers or Support Staff (in some settings)
Are any specific tools or software required for the Crisis Counselor role?
- Crisis Hotline Systems
- Electronic Health Records Systems (EHR)
- Communication Tools like Telephone and Instant Messaging Platforms
What is the qualification of Crisis Counselor?
Bachelor's or Master's degree in Psychology, Social Work, or a related field, with certification in crisis intervention and prior experience in mental health services.
