Food Runner job description
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What does a Food Runner do?
The Food Runner plays a crucial role in ensuring efficient service by delivering food orders from the kitchen to customers promptly and accurately. This position supports the restaurant's operations by maintaining smooth communication between the kitchen and dining area, enhancing customer satisfaction.
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What are the Key Responsibilities of Food Runner
- Deliver food orders from the kitchen to customers swiftly and accurately.
- Assist servers with table service as needed.
- Ensure that all dishes are delivered in accordance with safety standards.
- Communicate effectively with kitchen staff regarding any special requests or dietary restrictions.
- Maintain cleanliness and organization of serving stations and dining areas.
- Assist in setting up tables for new guests.
What are the Skills and Requirements for a Food Runner?
- Strong communication skills for effective interaction with team members and guests.
- Ability to work efficiently under pressure in a fast-paced environment.
- Attention to detail to ensure accurate order delivery.
What are the KPIs to track for Food Runner?
The Food Runner's performance is evaluated based on timely delivery of food orders, accuracy of order fulfillment, maintenance of cleanliness standards, and contribution to overall guest satisfaction levels within the restaurant environment.
Order Delivery Time
Ensure prompt delivery of food orders within set timeframes.
Order Accuracy
Maintain high accuracy rates in delivering correct dishes as ordered.
Customer Satisfaction
Contribute positively towards achieving high guest satisfaction scores through efficient service.
Reports to
Restaurant Manager
Collaborates with
Kitchen Staff, Servers
Leads
Are any specific tools or software required for the Food Runner role?
What is the qualification of Food Runner?
High school diploma or equivalent; previous experience in a similar role preferred but not required.
