Usher job description
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What does a Usher do?
The Usher is responsible for ensuring the best possible experience for guests by assisting them to their seats, providing information, and maintaining safety protocols. Ushers contribute to a smooth operation of events and a positive reputation for the venue.
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What are the Key Responsibilities of Usher
- Guide patrons to their assigned seats and assist with seating arrangements.
- Provide information about the venue and event details to guests.
- Ensure compliance with safety regulations and emergency procedures.
- Assist in resolving seating or ticketing issues.
- Maintain cleanliness and organization in seating and lobby areas.
- Monitor audience behavior and report any suspicious activity or disturbances.
- Aid guests with special needs or requests.
What are the Skills and Requirements for a Usher?
- Strong communication and interpersonal skills.
- Ability to remain calm and professional in a fast-paced environment.
- Good organizational skills and attention to detail.
- Customer service oriented with a friendly demeanor.
- Ability to stand for extended periods and navigate stairs easily.
What are the KPIs to track for Usher?
Usher performance is evaluated on customer satisfaction, seating accuracy and timeliness, maintaining safety standards, and feedback from guests and supervisors.
Customer Satisfaction
High guest satisfaction ratings and positive feedback.
Seating Accuracy
Correct and timely seating of patrons.
Safety Compliance
Adherence to safety procedures and incident-free events.
Reports to
Event Manager
Collaborates with
Ticketing Staff, Security Personnel
Leads
N/A
Are any specific tools or software required for the Usher role?
- Two-way radios
- Venue seating charts
- Flashlights
What is the qualification of Usher?
High school diploma or equivalent, with experience in customer service or hospitality preferred.
