Network Technician job description
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What does a Network Technician do?
The Network Technician is responsible for installing, maintaining, and troubleshooting computer networks to ensure efficient and effective day-to-day operations. This role is essential in supporting organizational communication and data management by keeping network infrastructure reliable and operational.
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What are the Key Responsibilities of Network Technician
- Install and configure network hardware and software.
- Monitor network performance and ensure system availability and reliability.
- Perform network maintenance and system upgrades, including patches and hot-fixes.
- Diagnose network problems and perform troubleshooting to identify the causes of issues.
- Collaborate with network engineers on network optimization projects.
- Coordinate with IT support teams to provide technical assistance and support.
- Document network problems and resolutions for future reference.
What are the Skills and Requirements for a Network Technician?
- Strong understanding of network protocols and configurations.
- Proficiency with networking equipment like routers, switches, and firewalls.
- Excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- Strong communication skills for interacting with IT and non-IT staff.
What are the KPIs to track for Network Technician?
Key performance indicators for the Network Technician include network uptime, quick resolution times for network issues, and successful implementation of network solutions and upgrades within scheduled timeframes.
Network Uptime
Maintain network uptime to meet organizational standards.
Resolution Time
Achieve quick troubleshooting and resolution time for network issues.
Upgrades Implementation
Success in deploying network upgrades and solutions on schedule.
Reports to
Network Manager
Collaborates with
IT Support Team, Network Engineers
Leads
Junior Network Technicians
Are any specific tools or software required for the Network Technician role?
- Cisco Network Management
- Wireshark
- SolarWinds
- Network analyzers
What is the qualification of Network Technician?
Associate degree in Information Technology or a related field, with 1-2 years of experience in network support and maintenance.
