Teller job description
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What does a Teller do?
A Teller is crucial in providing exceptional customer service at the bank, handling cash transactions, and assisting customers with their banking needs. The role is vital for ensuring smooth and efficient daily banking operations and maintaining customer satisfaction.
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What are the Key Responsibilities of Teller
- Process customer deposits, withdrawals, and payments efficiently.
- Handle currency, coin, and check transactions accurately.
- Assist customers with account-related inquiries.
- Balance currency, cash, and checks at the end of each shift.
- Identify and address customer needs with complete and helpful solutions.
- Comply with bank operational and security procedures.
- Support the branch team by being an active participant in meetings and discussions.
What are the Skills and Requirements for a Teller?
- Excellent customer service skills.
- Attention to detail and accuracy in handling transactions.
- Strong numerical ability.
- Good communication skills.
- Ability to work effectively in a team environment.
What are the KPIs to track for Teller?
Key performance is measured through transaction accuracy, speed of service, customer feedback, and adherence to security protocols.
Transaction Accuracy
Maintain a high accuracy rate in cash handling and transactions.
Customer Service
Achieve positive customer satisfaction scores and feedback.
Compliance
Adhere to all compliance and security standards.
Reports to
Branch Manager
Collaborates with
Customer Service Representatives, Loan Officers
Leads
No direct reports
Are any specific tools or software required for the Teller role?
- Banking Software
- Cash Counting Machines
- Check Scanners
What is the qualification of Teller?
High school diploma or equivalent; some experience in customer service or cash handling preferred.
