Technical Sales Engineer job description
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What does a Technical Sales Engineer do?
A Technical Sales Engineer is responsible for providing technical expertise during the sales process, ensuring that clients understand the benefits and capabilities of complex products or services. This role is crucial in bridging the gap between technical solutions and customer needs, driving sales success by articulating product value.
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What are the Key Responsibilities of Technical Sales Engineer
- Collaborate with the sales team to understand customer needs and offer technical solutions.
- Conduct product demonstrations and technical presentations for potential clients.
- Develop and maintain strong relationships with clients by understanding their technical requirements.
- Assist in the preparation of technical proposals and bids.
- Provide post-sales support and handle technical queries or troubleshooting.
- Stay updated on industry trends, competitor products, and market demands.
- Coordinate with product development teams to relay customer feedback and needs.
- Participate in trade shows and conferences to showcase and promote products.
What are the Skills and Requirements for a Technical Sales Engineer?
- Strong technical knowledge of relevant industry products and solutions.
- Excellent communication and presentation skills to convey complex information clearly.
- Ability to build and maintain client relationships.
- Problem-solving skills to find innovative solutions for customer issues.
- Proficiency in CRM software and sales tracking tools.
What are the KPIs to track for Technical Sales Engineer?
The Technical Sales Engineer's performance is assessed by increased sales from client conversions, customer satisfaction scores, and successful delivery of technical components supporting sales objectives.
Sales Conversion
Increase in sales from technical presentations and support.
Client Satisfaction
Improvement in customer satisfaction scores post-sale.
Technical Proposal Success
Success rate of accepted technical proposals.
Reports to
Sales Manager
Collaborates with
Sales Team, Product Development Team
Leads
Junior Sales Engineers
Are any specific tools or software required for the Technical Sales Engineer role?
- Salesforce CRM
- AutoCAD
- MATLAB
- Microsoft Office Suite
What is the qualification of Technical Sales Engineer?
Bachelor's degree in Engineering, Computer Science, or related field; 3-5 years of experience in technical sales roles.
