Telemarketer job description
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What does a Telemarketer do?
The Telemarketer is responsible for reaching out to potential customers by phone to promote and sell the company's products or services. This role directly contributes to sales objectives by building customer relationships and generating leads through persuasive communication.
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What are the Key Responsibilities of Telemarketer
- Conduct cold calls to prospective clients and customers.
- Explain company products or services to potential customers.
- Respond to inquiries and provide detailed product information.
- Record customer details and feedback in the company database.
- Follow up on leads and conduct research to identify potential prospects.
- Set appointments and schedule sales calls for the sales team.
- Achieve daily and monthly sales targets.
- Handle customer complaints and provide solutions.
What are the Skills and Requirements for a Telemarketer?
- Excellent verbal communication and interpersonal skills.
- Proven ability to persuade and negotiate with clients.
- Strong listening skills and attention to detail.
- Basic knowledge of sales and marketing principles.
- Ability to work independently and manage time effectively.
What are the KPIs to track for Telemarketer?
The Telemarketer's performance is measured by the number of successful sales calls made, customer contact rates, and conversion rates of leads into confirmed sales.
Sales Calls
Target number of daily successful calls achieved.
Customer Engagement
Customer contact rates meeting expectations.
Lead Conversion
Conversion rates of leads into actual sales.
Reports to
Sales Manager
Collaborates with
Sales Team
Leads
-
Are any specific tools or software required for the Telemarketer role?
- CRM Software
- Telephone Systems
- Microsoft Office
What is the qualification of Telemarketer?
High school diploma or equivalent; previous experience in telemarketing or sales is preferred.
