Telesales Agent job description
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What does a Telesales Agent do?
The Telesales Agent plays a crucial role in driving sales by engaging potential customers over the phone to promote the company's products or services. This position is vital to achieving sales targets and expanding the customer base through effective communication and persuasion.
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What are the Key Responsibilities of Telesales Agent
- Conduct outbound calls to prospective customers to present product offerings.
- Answer incoming calls from customers to address inquiries and provide solutions.
- Maintain customer information and call records using a CRM system.
- Follow up on leads and referrals to achieve sales targets.
- Collaborate with the sales team to develop effective sales strategies.
- Handle customer objections to convert them into successful sales.
- Stay updated on product features, benefits, and pricing information.
- Provide feedback to management on customer preferences and market trends.
What are the Skills and Requirements for a Telesales Agent?
- Excellent verbal communication and negotiation skills.
- Proficient in using CRM software and Microsoft Office Suite.
- Persistent, goal-oriented mindset.
- Ability to work independently and in a team environment.
- Strong analytical and problem-solving skills.
What are the KPIs to track for Telesales Agent?
The Telesales Agent's performance is evaluated based on meeting sales quotas, maintaining high conversion rates, and ensuring customer satisfaction through timely and effective communication.
Sales Quotas
Achievement of monthly and quarterly sales targets.
Conversion Rates
High percentage of successful sales from total calls made.
Customer Satisfaction
Positive feedback from customers on service quality and support.
Reports to
Sales Manager
Collaborates with
Sales Team, Marketing Team
Leads
N/A
Are any specific tools or software required for the Telesales Agent role?
- CRM Systems
- VoIP Phone Systems
- Microsoft Office Suite
What is the qualification of Telesales Agent?
High school diploma or equivalent, with 1-2 years of telesales or customer service experience.
