Spa Attendant job description
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What does a Spa Attendant do?
The Spa Attendant plays a crucial role in maintaining a clean, welcoming, and relaxing environment for spa guests. This position ensures that all spa facilities are prepared and fully equipped to enhance guest satisfaction and support the spa's operational goals.
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What are the Key Responsibilities of Spa Attendant
- Prepare spa areas and treatment rooms for use, ensuring cleanliness and hygiene.
- Assist guests with their needs, providing information about spa services and amenities.
- Ensure all spa supplies and equipment are available and properly stocked.
- Maintain cleanliness and organization of spa areas, including locker rooms and relaxation areas.
- Support the delivery of spa services by assisting therapists as needed.
- Handle guest inquiries and reservations both in person and over the phone.
- Assist in monitoring spa inventory and reporting discrepancies.
What are the Skills and Requirements for a Spa Attendant?
- Customer service excellence to ensure a positive guest experience.
- Attention to detail for maintaining spa cleanliness and organization.
- Ability to communicate effectively with both guests and team members.
- Capability to work efficiently in a team-oriented environment.
What are the KPIs to track for Spa Attendant?
The Spa Attendant's performance will be gauged through guest satisfaction scores, cleanliness of spa facilities, timely preparation of treatment rooms, and the ability to maintain stock levels promptly.
Guest Satisfaction
Achievement of high guest satisfaction scores.
Facility Cleanliness
Maintain exceptional cleanliness standards throughout the spa.
Efficiency
Ensure timely and accurate preparation of spa rooms and amenities.
Reports to
Spa Manager
Collaborates with
Spa Therapists, Reception Staff
Leads
N/A
Are any specific tools or software required for the Spa Attendant role?
- Point of Sale System
- Spa Scheduling Software
- Inventory Management Tools
What is the qualification of Spa Attendant?
High school diploma or equivalent with prior experience in a hospitality, wellness, or customer service role preferred.
