Ramp Agent job description
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What does a Ramp Agent do?
The Ramp Agent is responsible for ensuring the successful transfer of luggage and cargo for airline operations. This role aids in the efficient and safe turning around of aircraft, contributing to on-time departures and arrival times for airlines.
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What are the Key Responsibilities of Ramp Agent
- Load and unload luggage, cargo, and mail from aircraft.
- Operate ground service equipment such as baggage carts and belt loaders.
- Marshal aircraft during arrival and departure using hand signaling.
- Inspect ramp areas and equipment to ensure safety standards are met.
- Maintain a clean and organized ramp area.
- Communicate with the flight crew and support personnel for smooth operations.
- Assist passengers in special need situations including wheelchair services.
- Handle and tag special items like sports equipment and pets according to regulations.
What are the Skills and Requirements for a Ramp Agent?
- Physical stamina and ability to lift heavy objects.
- Understanding of safety regulations in aviation environments.
- Strong teamwork and communication skills.
- Attention to detail for handling baggage and equipment.
- Ability to work under tight timelines in a fast-paced environment.
What are the KPIs to track for Ramp Agent?
The Ramp Agent's performance is evaluated through metrics such as on-time baggage handling, adherence to safety protocols, minimal damage reports, and efficient turnaround times for aircraft services.
On-Time Performance
Efficiency in aircraft servicing and baggage handling to meet schedules.
Safety Protocols
Adherence to safety standards to prevent incidents on the ramp.
Baggage Handling Efficiency
Minimize lost or damaged luggage reports.
Reports to
Ramp Supervisor
Collaborates with
Flight Crew, Ground Operations Team
Leads
None
Are any specific tools or software required for the Ramp Agent role?
- Belt Loaders
- Baggage Tugs
- Headsets for communication
What is the qualification of Ramp Agent?
High school diploma or equivalent; previous experience in a physically demanding role preferred.
