Dining Room Manager job description
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What does a Dining Room Manager do?
The Dining Room Manager oversees all operations within the dining area of a restaurant to ensure exceptional guest experiences. This position is crucial in maintaining service quality, coordinating staff, and enhancing customer satisfaction to drive repeat business and brand loyalty.
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What are the Key Responsibilities of Dining Room Manager
- Oversee daily dining room operations ensuring quality service.
- Train, schedule, and supervise dining room staff.
- Coordinate with kitchen staff for efficient food service.
- Promptly address customer complaints and special requests.
- Monitor inventory and report needs to the supply chain.
- Adhere to health and safety regulations in the dining area.
- Develop and implement strategies to improve service efficiency and customer satisfaction.
- Ensure accurate billing and handle cash management duties.
- Manage reservation systems and seating plans.
- Conduct regular performance evaluations of dining room staff.
What are the Skills and Requirements for a Dining Room Manager?
- Strong leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Knowledge of health and safety regulations in food service.
- Proficient with POS and reservation systems.
- Ability to manage a team effectively in a fast-paced environment.
What are the KPIs to track for Dining Room Manager?
The Dining Room Manager's performance is gauged through improvements in customer satisfaction scores, efficient staff management resulting in lower turnover, and adherence to budgets while maintaining exceptional service standards.
Customer Satisfaction
Enhance customer experiences and improve satisfaction metrics.
Staff Efficiency
Optimize staff schedules to balance workload and reduce costs.
Revenue Management
Increase average spend per guest while controlling expenses.
Reports to
Restaurant General Manager
Collaborates with
Kitchen Staff, Event Coordinators, Front of House Team
Leads
Waitstaff, Hostess
Are any specific tools or software required for the Dining Room Manager role?
- OpenTable
- POS systems
- Microsoft Office
What is the qualification of Dining Room Manager?
High school diploma or relevant experience; 3-5 years in restaurant or hospitality management.
