Mediator job description
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What does a Mediator do?
The Mediator plays a crucial role in facilitating discussions and negotiations between parties to resolve conflicts and disputes. This position is fundamental to ensuring a fair and balanced process, helping parties reach a mutual agreement effectively and efficiently.
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What are the Key Responsibilities of Mediator
- Facilitate communication between conflicting parties to reach an amicable resolution.
- Conduct mediation sessions in a neutral and impartial manner.
- Evaluate conflict situations to identify interests and possible solutions.
- Draft mediation agreements detailing mutually agreed terms.
- Ensure compliance with legal and ethical standards throughout the mediation process.
- Maintain confidentiality and objectivity in handling sensitive issues.
What are the Skills and Requirements for a Mediator?
- Strong communication and negotiation skills.
- Ability to remain impartial and neutral.
- Excellent problem-solving and conflict-resolution abilities.
- Empathy and emotional intelligence.
- Thorough understanding of mediation techniques and processes.
What are the KPIs to track for Mediator?
The Mediator's effectiveness is gauged by the timely resolution of conflicts, satisfaction of the parties involved, and successful adherence to legal and ethical mediation practices.
Conflict Resolution
Number of conflicts successfully resolved.
Participant Satisfaction
Feedback score from parties involved regarding the mediation process.
Timeliness
Efficient management of cases to resolution within expected timeframes.
Reports to
Lead Mediator or Mediation Program Director
Collaborates with
Legal Advisors, Conflict Resolution Teams
Leads
Not applicable
Are any specific tools or software required for the Mediator role?
- Video conferencing software
- Document management systems
- Conflict resolution software
What is the qualification of Mediator?
Bachelor's degree in Law, Psychology, or related field, with certification in Mediation or Conflict Resolution.
