Slot Technician job description
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What does a Slot Technician do?
The Slot Technician is responsible for maintaining, troubleshooting, and repairing slot machines to ensure optimal performance and compliance with gaming regulations. This role plays a crucial role in ensuring guest satisfaction and operational efficiency within the gaming floor.

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What are the Key Responsibilities of Slot Technician
- Repair and maintain slot machines and related gaming equipment.
- Perform regular inspections and preventive maintenance tasks.
- Troubleshoot and resolve technical issues promptly.
- Ensure all machines meet gaming regulations and standards.
- Assist with the installation and relocation of slot machines.
- Maintain detailed records of repairs and maintenance activities.
- Provide excellent customer service by promptly addressing player inquiries.
- Collaborate with the gaming floor staff to ensure seamless operations.
What are the Skills and Requirements for a Slot Technician?
- Strong mechanical and electronic troubleshooting skills.
- Familiarity with slot machine operations and gaming regulations.
- Ability to read and interpret technical manuals and schematics.
- Effective communication and customer service skills.
- Attention to detail and high level of accuracy.
- Ability to work independently and as part of a team.
What are the KPIs to track for Slot Technician?
The Slot Technician's performance is evaluated based on response time to machine failures, successful repair rate, compliance with gaming regulations, and contribution to overall guest satisfaction on the gaming floor.
Response Time
Time taken to respond to and resolve slot machine issues.
Repair Rate
Percentage of machines successfully repaired on first attempt.
Compliance
Adherence to gaming regulations and maintenance protocols.
Reports to
Slot Machine Manager
Collaborates with
Gaming Floor Staff, Customer Service Team
Leads
Are any specific tools or software required for the Slot Technician role?
- Multimeter
- Oscilloscope
- Slot management software
- Hand tools
What is the qualification of Slot Technician?
High school diploma or equivalent; technical certification or degree preferred; 2-3 years of experience in electronic repair or gaming machine maintenance.
