Information Technology Technician job description
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What does a Information Technology Technician do?
The Information Technology Technician is crucial in ensuring the smooth operation of the company's IT systems. This role involves troubleshooting technical issues, maintaining hardware and software solutions, and supporting users to enhance productivity and efficiency across the organization.
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What are the Key Responsibilities of Information Technology Technician
- Provide technical support for hardware and software issues.
- Install and configure computer systems and applications.
- Monitor system performance and troubleshoot issues promptly.
- Manage network systems, including routers and servers.
- Perform regular maintenance to ensure security and efficiency.
- Assist in the procurement and inventory management of IT equipment.
- Document technical procedures and provide end-user training.
What are the Skills and Requirements for a Information Technology Technician?
- Proficient in troubleshooting hardware and software issues.
- Strong knowledge of network configurations and system operations.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to work independently and as part of a team.
What are the KPIs to track for Information Technology Technician?
The IT Technician's performance is evaluated based on response time to technical issues, the efficiency of system maintenance, and user satisfaction with IT services provided.
Response Time
Timely resolution of technical support tickets.
System Uptime
Maximizing system uptime and availability.
User Satisfaction
Improved user satisfaction ratings with IT support services.
Reports to
IT Manager
Collaborates with
IT Support Team, Network Administrators
Leads
Junior IT Technicians
Are any specific tools or software required for the Information Technology Technician role?
- Microsoft Windows
- Linux OS
- Cisco Network Tools
- Remote Desktop Tools
- Antivirus and Security Software
What is the qualification of Information Technology Technician?
Associate's degree in Information Technology or related field; 2-4 years experience in IT support roles.
