Salon Manager job description
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What does a Salon Manager do?
The Salon Manager is responsible for overseeing the daily operations of the salon, ensuring a seamless and exceptional customer experience. This role is pivotal in driving sales, managing staff, and maintaining high standards of service and cleanliness.
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What are the Key Responsibilities of Salon Manager
- Supervise and lead salon staff to ensure quality service.
- Manage salon scheduling and appointments efficiently.
- Ensure excellent customer service and handle customer complaints.
- Implement marketing strategies to attract new clients.
- Maintain a clean and safe salon environment.
- Keep accurate records of salon expenses and revenue.
- Manage inventory and order supplies as needed.
- Facilitate staff training and development.
- Monitor salon performance metrics and initiate improvements.
What are the Skills and Requirements for a Salon Manager?
- Strong leadership and interpersonal skills.
- Proficient in salon management software.
- Excellent organizational and multitasking abilities.
- Strong customer service orientation.
- Knowledge of cosmetology and beauty trends.
What are the KPIs to track for Salon Manager?
The Salon Manager's success is quantified by increased client retention, achievement of sales targets, and enhanced staff productivity. Cleanliness and client satisfaction are also crucial metrics.
Client Retention
Increase in repeat customer visits and loyalty.
Sales Targets
Achievement of set monthly and quarterly sales goals.
Staff Productivity
Improvement in staff efficiency and service delivery time.
Reports to
Salon Owner
Collaborates with
Marketing Team, Product Suppliers
Leads
Stylist Team, Receptionists
Are any specific tools or software required for the Salon Manager role?
- Salon Management Software
- Point of Sale (POS) systems
- Inventory Management Tools
What is the qualification of Salon Manager?
Diploma or degree in Business Management or Cosmetology; 3-5 years of salon management experience preferred.
