Valet job description
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What does a Valet do?
The Valet is responsible for providing exceptional customer service by parking and retrieving vehicles efficiently and safely. This role contributes to a positive guest experience by ensuring smooth vehicle management and maintaining a welcoming environment.
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What are the Key Responsibilities of Valet
- Greet guests promptly upon arrival.
- Safely park and retrieve guest vehicles in designated areas.
- Maintain accurate records of vehicle locations.
- Assist guests with luggage or other needs as required.
- Ensure the security of parked vehicles at all times.
- Provide directions or information about the facility when asked.
What are the Skills and Requirements for a Valet?
- Excellent customer service skills
- Ability to drive both manual and automatic transmission vehicles
- Strong attention to detail
- Good communication skills
What are the KPIs to track for Valet?
The Valet's performance is evaluated based on timely vehicle retrieval, customer satisfaction scores, adherence to safety protocols, and minimal incidents of damage or loss during their shift.
Customer Satisfaction
High ratings in guest feedback surveys.
Efficiency
Quick turnaround time for parking/retrieving vehicles.
Safety Compliance
Adherence to all safety guidelines with zero incidents.
Reports to
Valet Supervisor
Collaborates with
Front Desk Staff, Security Team
Leads
Are any specific tools or software required for the Valet role?
- Two-way radio communication devices
What is the qualification of Valet?
High school diploma or equivalent; valid driver's license with a clean driving record; previous valet experience preferred but not required.
