The Restaurant Assistant Manager supports the Restaurant Manager in ensuring smooth daily operations, enhancing customer satisfaction, and maintaining high service standards. This role is vital for achieving business goals by managing staff performance and optimizing restaurant processes.
- Assist in overseeing daily restaurant operations.
- Ensure excellent customer service and address any issues promptly.
- Support staff training and development initiatives.
- Monitor inventory levels and order supplies as needed.
- Help manage financial aspects such as budgeting and cost control.
- Coordinate with kitchen staff to ensure timely food delivery.
- Implement health, safety, and hygiene standards.
- Strong leadership and team management skills.
- Excellent communication abilities for interacting with customers and staff.
- Proficient in point-of-sale systems like Toast or Square POS.
- Problem-solving skills to handle operational challenges.
The Restaurant Assistant Manager's performance is evaluated based on customer satisfaction scores, efficiency of operations, adherence to budgetary constraints, and successful implementation of promotional activities within the restaurant environment.
Customer Satisfaction
Maintain or improve guest feedback ratings.
Operational Efficiency
Streamline processes to reduce wait times.
Budget Management
Adhere to budget limits while maximizing profitability.
Reports to
Restaurant Manager
Collaborates with
Kitchen Staff, Front-of-House Team
Leads
Waitstaff
- Toast POS System
- Square POS System
High school diploma or equivalent; 2-3 years experience in a supervisory role within the hospitality industry.
