Sales Cashier job description
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What does a Sales Cashier do?
The Sales Cashier serves as the frontline representative for customer transactions, ensuring efficient and accurate processing of sales. This role is critical in maintaining customer satisfaction and supporting the store's revenue stream through excellent service and accurate cash management.
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What are the Key Responsibilities of Sales Cashier
- Process sales transactions accurately using POS systems.
- Handle cash, credit, and other forms of payments efficiently.
- Provide excellent customer service and handle customer inquiries.
- Ensure the cash register and check-out areas are tidy and organized.
- Assist with inventory management and restocking shelves.
- Generate sales reports and submit to management as required.
- Adhere to store policies and procedures, including safety protocols.
- Resolve customer complaints and issues with professionalism.
- Perform price checks and verify product information.
- Collaborate with the sales team to meet and exceed sales targets.
What are the Skills and Requirements for a Sales Cashier?
- Strong numerical skills and attention to detail.
- Proficiency in using POS systems and basic computer operations.
- Excellent communication and customer service skills.
- Ability to handle transactions promptly and accurately.
- Capability to resolve complaints and issues effectively.
- Teamwork and collaboration skills.
What are the KPIs to track for Sales Cashier?
The Sales Cashier is assessed on transaction accuracy, speed of service, customer satisfaction levels, and adherence to cash handling protocols. Overall contribution to sales targets is also evaluated to ensure alignment with store goals.
Transaction Accuracy
Maintain a high accuracy rate in processing transactions.
Customer Satisfaction
Achieve and sustain high customer satisfaction scores.
Sales Efficiency
Contribute to the store meeting or exceeding sales targets.
Reports to
Store Manager
Collaborates with
Sales Associates, Inventory Staff
Leads
None
Are any specific tools or software required for the Sales Cashier role?
- Point of Sale (POS) System
- Basic Office Software (e.g., MS Office)
What is the qualification of Sales Cashier?
High school diploma or equivalent; prior experience in retail or cash handling is preferred.
