Resident Manager job description
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What does a Resident Manager do?
The Resident Manager is responsible for overseeing the daily operations and management of residential properties, ensuring tenant satisfaction and property maintenance. This role is crucial for maintaining high occupancy rates and ensuring a safe and appealing living environment.
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What are the Key Responsibilities of Resident Manager
- Manage day-to-day operations of residential properties.
- Ensure compliance with housing regulations and property laws.
- Handle tenant inquiries, complaints, and lease agreements.
- Oversee property maintenance and repairs.
- Coordinate with service providers and contractors.
- Conduct regular property inspections.
- Prepare budget reports and financial statements.
- Manage staff, including hiring and training.
- Organize community events and resident activities.
What are the Skills and Requirements for a Resident Manager?
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in property management software such as Yardi or AppFolio.
- Knowledge of housing regulations and leasing procedures.
- Problem-solving skills with a focus on tenant satisfaction.
What are the KPIs to track for Resident Manager?
The Resident Manager's success is evaluated through maintaining high occupancy rates, resident satisfaction scores, and efficient property maintenance turnaround times while staying within budgetary limits.
Occupancy Rates
Maintaining or increasing property occupancy levels.
Resident Satisfaction
Achieving positive feedback and resolving issues promptly.
Maintenance Efficiency
Timely completion of maintenance work orders within budget.
Reports to
Property Manager
Collaborates with
Maintenance Team, Leasing Consultants
Leads
On-site Staff
Are any specific tools or software required for the Resident Manager role?
- Yardi
- AppFolio
- Microsoft Office Suite
What is the qualification of Resident Manager?
Bachelor's degree in Business Administration, Real Estate, or related field, along with 3-5 years of experience in property management.
