Front Desk Attendant job description
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What does a Front Desk Attendant do?
The Front Desk Attendant serves as the first point of contact for guests, ensuring a welcoming and efficient arrival experience. This role is key in delivering exceptional customer service, maintaining hotel standards, and supporting housekeeping and management teams.
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What are the Key Responsibilities of Front Desk Attendant
- Greet and welcome guests as they arrive at the hotel.
- Handle check-in and check-out procedures professionally.
- Manage reservations and room assignments efficiently.
- Address and resolve guest inquiries and complaints.
- Ensure accurate billing and payment processing.
- Provide guests with information about hotel amenities and local attractions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Maintain a tidy and organized front desk area.
- Assist with other administrative tasks as needed.
What are the Skills and Requirements for a Front Desk Attendant?
- Excellent interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in hotel management software and front desk systems.
- Problem-solving skills with the ability to handle guest issues.
- Attention to detail.
What are the KPIs to track for Front Desk Attendant?
The Front Desk Attendant's performance is measured through guest satisfaction scores, accuracy in reservation and billing processes, quick resolution of guest issues, and maintaining high occupancy rates.
Guest Satisfaction
Maintain or improve guest satisfaction ratings.
Operational Efficiency
Accuracy in booking and billing processes.
Complaint Resolution
Reduce time taken to resolve guest complaints.
Reports to
Front Desk Manager
Collaborates with
Housekeeping Staff, Maintenance Team
Leads
None
Are any specific tools or software required for the Front Desk Attendant role?
- PMS Software (Property Management System)
- Point of Sale Systems
- Reservation Systems
What is the qualification of Front Desk Attendant?
High school diploma or equivalent; previous experience in customer service or hospitality is an advantage.
