Meter Reader job description
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What does a Meter Reader do?
The Meter Reader is responsible for accurately recording utility usage data by reading meters in residential and commercial locations. This position ensures precise billing operations, aiding the company in maintaining accurate customer accounts and optimizing resource allocation.
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What are the Key Responsibilities of Meter Reader
- Read water, electric, or gas meters in assigned areas.
- Record consumption data accurately on handheld devices.
- Report any irregularities or issues with meters to management.
- Respond to customer inquiries about meter reading processes.
- Maintain records of all readings and report changes.
- Ensure that all safety procedures are strictly followed.
- Communicate with dispatch on daily routes and completed readings.
- Perform routine checks and maintenance on meter reading equipment.
What are the Skills and Requirements for a Meter Reader?
- Strong attention to detail and accuracy in data recording.
- Basic understanding of utility systems and operations.
- Excellent communication and customer service skills.
- Ability to work independently and follow designated routes.
- Physical stamina for walking long distances.
- Basic mathematical skills for calculating consumption.
What are the KPIs to track for Meter Reader?
The Meter Reader's performance is measured through accuracy in readings, timely completion of assigned routes, minimal customer complaints, and efficient reporting of meter issues or irregularities.
Accuracy
Minimal errors in recorded readings.
Timeliness
Completion of daily routes within specified timeframes.
Customer Satisfaction
Low number of customer complaints related to meter readings.
Reports to
Field Operations Manager
Collaborates with
Customer Service Team
Leads
None
Are any specific tools or software required for the Meter Reader role?
- Handheld meter reading devices
- Communication device (e.g., radio or phone)
What is the qualification of Meter Reader?
High school diploma or equivalent. Experience in field work or customer service preferred.
