Regional Service Manager job description
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What does a Regional Service Manager do?
The Regional Service Manager is essential in overseeing and optimizing service operations across multiple locations within a specific region. This role ensures high-quality service delivery, fostering customer satisfaction and contributing to the overall business growth by managing regional teams effectively.
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What are the Key Responsibilities of Regional Service Manager
- Oversee service operations across designated regional locations.
- Develop and implement strategies to improve service delivery.
- Manage and support regional service teams to achieve KPIs.
- Ensure compliance with standard operating procedures and service guidelines.
- Monitor and analyze service metrics to drive improvements.
- Collaborate with sales and marketing departments to enhance service offerings.
- Ensure customer satisfaction by addressing and resolving service issues.
- Conduct regular training sessions for team development.
- Manage regional budget for service operations and optimization.
- Coordinate with upper management to align regional goals with company objectives.
What are the Skills and Requirements for a Regional Service Manager?
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficient in customer relationship management software.
- Ability to work collaboratively with cross-functional teams.
- Excellent communication and negotiation skills.
What are the KPIs to track for Regional Service Manager?
The Regional Service Manager will be evaluated based on service efficiency improvements, achievement of service delivery targets, increased customer satisfaction scores, and successful deployment of service strategies within the region.
Service Efficiency
Enhancement in service delivery processes and reduced average service time.
Customer Satisfaction
Improvement in customer service satisfaction and feedback ratings.
Compliance
Ensure regional operations meet all standard operating procedures and compliance standards.
Reports to
Director of Operations
Collaborates with
Sales, Marketing, Customer Service Teams
Leads
Regional Service Teams
Are any specific tools or software required for the Regional Service Manager role?
- ServiceNow
- Salesforce CRM
- Microsoft Power BI
What is the qualification of Regional Service Manager?
Bachelor's degree in Business Administration, Engineering, or related field; 5+ years of experience in service operations management, preferably in a regional or multi-location context.
