Food Server job description
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What does a Food Server do?
The Food Server is responsible for providing an exceptional dining experience to guests by delivering high-quality food and beverage services. This role is crucial in ensuring customer satisfaction and enhancing the restaurant's reputation through excellent service and attention to detail.
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What are the Key Responsibilities of Food Server
- Greet and seat guests promptly.
- Present menus and provide detailed information when asked.
- Communicate order details to the kitchen staff accurately.
- Serve food and beverages in a courteous manner.
- Check customers' identification to ensure legal drinking age.
- Handle complaints in a professional manner.
- Prepare tables by setting up linens, silverware, and glasses.
- Process payments and provide the final bill to customers.
- Adhere to health and safety regulations.
What are the Skills and Requirements for a Food Server?
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong customer service orientation.
- Attention to detail and multitasking abilities.
- Basic math skills.
What are the KPIs to track for Food Server?
The Food Server's performance is measured by customer satisfaction ratings, speed and accuracy of service, and successful upselling of menu items.
Customer Satisfaction
Maintain high customer satisfaction scores.
Order Accuracy
Deliver accurate orders consistently.
Sales Performance
Improve sales through effective upsell strategies.
Reports to
Restaurant Manager
Collaborates with
Kitchen Staff, Hosts/Hostesses
Leads
Are any specific tools or software required for the Food Server role?
- Point of Sale (POS) System
- Order Scheduling Software
What is the qualification of Food Server?
High school diploma or equivalent; prior food service experience is a plus.
