Lead Pharmacy Technician job description
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What does a Lead Pharmacy Technician do?
The Lead Pharmacy Technician plays a critical role in managing the pharmacy operations and ensuring high-quality customer service. This position supports the pharmacy manager by supervising a team of technicians, maintaining inventory, and ensuring compliance with pharmaceutical regulations.
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What are the Key Responsibilities of Lead Pharmacy Technician
- Supervise and train pharmacy technicians.
- Ensure accurate prescription filling and dispensing.
- Maintain inventory levels and order medications as needed.
- Oversee pharmacy operations to ensure compliance with regulations.
- Assist the pharmacist in preparing and dispensing medications.
- Provide excellent customer service to patients.
- Manage prescription billing and insurance claims.
- Coordinate with healthcare providers for prescription clarification.
- Implement and monitor safety measures within the pharmacy.
What are the Skills and Requirements for a Lead Pharmacy Technician?
- Strong understanding of pharmaceutical regulations and inventory management.
- Proficient in pharmacy software and systems.
- Excellent leadership and team management skills.
- Strong organizational and multitasking abilities.
- Effective communication and customer service skills.
What are the KPIs to track for Lead Pharmacy Technician?
The Lead Pharmacy Technician's performance is evaluated based on the accuracy of dispensing medications, efficiency in pharmacy operations, customer satisfaction, and adherence to regulatory standards.
Medication Accuracy
Ensure zero errors in prescription dispensing.
Inventory Management
Maintain optimal stock levels with minimal wastage.
Customer Satisfaction
Achieve high satisfaction scores from pharmacy patrons.
Reports to
Pharmacy Manager
Collaborates with
Pharmacists, Healthcare Providers
Leads
Pharmacy Technicians
Are any specific tools or software required for the Lead Pharmacy Technician role?
- Pharmacy Management Software
- Automated Dispensing Systems
- Inventory Management Tools
What is the qualification of Lead Pharmacy Technician?
High school diploma or equivalent; Certified Pharmacy Technician with 3-5 years of experience in a leadership role within a pharmacy.
