Console Operator job description
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What does a Console Operator do?
The Console Operator plays a crucial role in monitoring and controlling computer systems and data processing workflows. This position is vital for ensuring smooth operation of system processes, minimizing downtime, and addressing any technical issues that may arise during runtime.
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What are the Key Responsibilities of Console Operator
- Monitor and control mainframe or system consoles.
- Identify and troubleshoot system alerts or malfunctions.
- Execute and manage batch jobs or system updates.
- Communicate system issues to IT support teams.
- Maintain logs and documentation of system performance and incidents.
- Assist in disaster recovery and backup operations.
- Ensure compliance with operational standards and procedures.
What are the Skills and Requirements for a Console Operator?
- Strong understanding of operating systems and data workflows.
- Proficient with mainframe and distributed systems.
- Attention to detail and strong analytical skills.
- Ability to operate effectively under technical constraints.
- Effective communication skills for reporting issues.
What are the KPIs to track for Console Operator?
The Console Operator's performance is evaluated through timely incident resolution, minimal system downtime, adherence to operational protocols, and accurate documentation of system activities.
System Uptime
Minimize downtime through proactive monitoring.
Incident Resolution Time
Reduce time taken to resolve technical issues.
Operational Compliance
Ensure adherence to established protocols and procedures.
Reports to
IT Operations Manager
Collaborates with
IT Infrastructure Support Team, Network Engineers
Leads
N/A
Are any specific tools or software required for the Console Operator role?
- IBM Mainframe Systems
- Data Processing Software
- Monitoring Tools like Nagios or SolarWinds
What is the qualification of Console Operator?
Associate's degree in Information Technology or related field preferred, with 2-4 years of experience in a similar role.
