Parking Lot Attendant job description
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What does a Parking Lot Attendant do?
The Parking Lot Attendant is responsible for managing parking areas, assisting customers with parking-related inquiries, and ensuring the smooth operation of the parking facility. This role contributes to customer satisfaction by providing efficient and courteous service.
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What are the Key Responsibilities of Parking Lot Attendant
- Monitor parking areas and report suspicious activities.
- Assist customers in locating parking spaces and provide directions.
- Collect parking fees and issue receipts where necessary.
- Ensure parking lot is clean and free of debris.
- Help manage traffic flow in parking areas.
- Provide information about parking regulations and facility services.
- Coordinate with management for parking promotions or events.
What are the Skills and Requirements for a Parking Lot Attendant?
- Customer service and interpersonal skills.
- Basic arithmetic for handling transactions.
- Ability to stand or walk for extended periods.
- Problem-solving skills.
- Attention to detail.
What are the KPIs to track for Parking Lot Attendant?
Performance is evaluated based on customer satisfaction, efficiency in handling parking transactions, and maintaining parking lot safety and cleanliness.
Customer Satisfaction
High customer satisfaction ratings.
Operational Efficiency
Quickly processing parking transactions and minimizing delays.
Safety and Cleanliness
Maintaining a safe and tidy parking environment.
Reports to
Parking Facility Supervisor
Collaborates with
Security Staff
Leads
None
Are any specific tools or software required for the Parking Lot Attendant role?
- Cash register or payment system
- Two-way radio
- Traffic cones or signage
What is the qualification of Parking Lot Attendant?
High school diploma or equivalent; experience in customer service or as a parking attendant is preferred.
