The Delivery Driver is responsible for transporting goods and packages to customers in a timely and safe manner. This role is crucial in ensuring customer satisfaction by providing reliable delivery services and maintaining the integrity of the products during transit.
- Load, transport, and deliver items to clients or businesses in a safe, timely manner.
- Review orders before and after delivery to ensure that orders are complete.
- Assist with loading and unloading items from vehicles.
- Provide excellent customer service by addressing any questions or concerns during deliveries.
- Adhere to assigned routes and follow time schedules.
- Abide by all transportation laws and maintain a safe driving record.
- Strong time management skills for meeting delivery deadlines.
- Excellent communication skills for interacting with customers.
- Ability to operate GPS devices effectively for navigation purposes.
- Basic vehicle maintenance knowledge.
The Delivery Driver's performance is evaluated based on punctuality of deliveries, accuracy of order fulfillment, adherence to safety protocols, and customer feedback ratings on service quality.
On-Time Deliveries
Percentage of deliveries completed within scheduled times.
Order Accuracy
Rate of correct order fulfillment without errors.
Customer Satisfaction
Feedback scores from customers regarding delivery experience.
Reports to
Logistics Manager
Collaborates with
Warehouse Staff, Customer Service Representatives
Leads
- GPS Navigation Systems
- Smartphone Apps for Route Management
High school diploma or equivalent; valid driver's license with clean driving record; previous experience as a delivery driver preferred but not required.
