Night Auditor job description
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What does a Night Auditor do?
The Night Auditor is responsible for overseeing the financial and operational activities of a hotel during the night shift. This role ensures accurate financial reporting, guest satisfaction, and smooth operations by reconciling daily transactions and addressing any overnight guest needs.
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What are the Key Responsibilities of Night Auditor
- Perform nightly accounting tasks such as balancing accounts and generating reports.
- Reconcile all hotel transactions including room charges, food and beverage sales, and other revenue streams.
- Prepare daily management reports summarizing financial performance.
- Address guest inquiries or issues that arise during the night shift.
- Ensure security protocols are followed to maintain a safe environment for guests and staff.
- Coordinate with housekeeping to ensure rooms are ready for early check-ins or late check-outs.
What are the Skills and Requirements for a Night Auditor?
- Strong numerical aptitude with attention to detail in accounting tasks.
- Proficient in hotel management software like Opera or OnQ.
- Excellent problem-solving skills to address guest concerns promptly.
- Effective communication skills for interacting with guests and team members.
What are the KPIs to track for Night Auditor?
The Night Auditor's performance is evaluated based on accuracy in financial reporting, efficiency in resolving overnight issues, maintaining high levels of guest satisfaction during their shift, and ensuring compliance with safety protocols at all times.
Financial Accuracy
Ensure 100% accuracy in nightly audits without discrepancies.
Guest Satisfaction
Maintain high satisfaction scores from overnight guests.
Operational Efficiency
Resolve any operational issues swiftly during the night shift.
Reports to
Front Office Manager
Collaborates with
Housekeeping Staff, Security Personnel
Leads
Are any specific tools or software required for the Night Auditor role?
- Opera PMS
- OnQ Hotel Management Software
What is the qualification of Night Auditor?
High school diploma or equivalent; experience in hospitality industry preferred. Familiarity with basic accounting principles is advantageous.
